Newcastle Airport Terminal

Newcastle International Airport

Welcome to Newcastle International Airport, your gateway to the North East and beyond. This comprehensive guide will provide you with all the essential information you need for a stress-free travel experience, from check-in to arrival and everything in between.

 

Inside the Terminal: A Floor-by-Floor Overview

Ground Floor

Check-in Area

Efficient and well-organized, our check-in area features:

  • Desks numbered 1-31, clearly marked and easy to locate.

  • Self-service kiosks for most major airlines, speeding up the process.

  • A dedicated desk for passengers requiring assistance.

  • A conveniently located special assistance meeting point near the main entrance.

  • Currency exchange services and ATMs for your financial needs.

  • Large, clear flight information screens throughout the area.

Security

Your safety is our priority.

  • Located at the far end of the check-in hall.

  • Fast Track lane available for pre-booking or premium passengers.

  • Average waiting time is typically 5-15 minutes but can be longer during peak periods.

  • Real-time security wait times are displayed on screens and via the Newcastle Airport app.

  • Clear instructions and signage regarding security procedures.

  • Modern body scanners in use.

Arrivals

A smooth transition to your destination.

  • Immigration and Customs: E-gates for UK/EU passport holders, separate lanes for non-EU visitors. Clear signage and helpful staff.

  • Baggage Reclaim: Three carousels with clear signage. Lost luggage counter operated by Swissport. Free trolleys available.

  • Arrivals Hall: A welcoming space with seating, car rental desks, tourist information, hotel booking services, a café, convenience store, taxi booking desk, and direct access to the Metro station.

First Floor (Departure Lounge)

Shopping

A wide variety of retail options:

  • World Duty Free (offering a wide selection of tax-free goods).

  • WHSmith (for travel essentials, books, magazines, and snacks).

  • Boots (pharmacy and toiletries).

  • Other retailers: JD Sports, Accessorize, InMotion, Traveller, and more.

Food and Drink

Satisfy your cravings with diverse culinary choices:

  • Café Ritazza, Bar MCR, Greggs, The Beer House, Pita & Brew, Burger King, Upper Crust, and more.

Facilities

Enhancing your comfort and convenience:

  • Free WiFi (2 hours, then paid options).

  • Charging points conveniently located throughout the lounge.

  • Children’s play area to keep little ones entertained.

  • Quiet prayer room for reflection.

  • Baby changing facilities for traveling families.

  • Water fountains (after security).

Airport Lounges

Relax and unwind before your flight:

  • Aspire Lounge: Enjoy complimentary food and drinks, newspapers, magazines, work areas with charging points. Access available through paid entry or eligible memberships.

Gates and Boarding

  • Clear signage and easy navigation to your gate.

  • Gates 1-6: Ground floor (walk to aircraft).

  • Gates 7-17: First floor (jet bridges).

  • Seating available at all gate areas.

  • Toilet facilities near all gates.

  • Small shops and vending machines near gates 10-17.

  • Boarding Procedures: Typically begins 30-40 minutes before departure. Listen for announcements and check screens for updates. Be aware of individual airline baggage policies.